val-arthur dacquel's resume
val-arthur dacquel's bio
Dedicated problem solver with a strong attention to detail. Ability to actively listen to customer situations, empathize with them, and work towards getting a resolution. Enthusiastic team-player, Val-Arthur Dacquel can be called upon anytime
val-arthur dacquel's experience
Lead Technical Support Engineer II at Opticon USA October 2014 - February 2016 | Renton, WA
Took on more ownership to the daily running, monitoring and requirements of the Technical Support Department
Technical Support Engineer at Opticon USA October 2012 - September 2014 | Renton, WA
ANALYTICAL
- Tested for, characterized, and troubleshooted odd-behaviors in Opticon products.
- Determined a product’s odd-behavior as a bug and collected all relevant information to report to developers.
- Test and debug new products through the pre-production phase.
COMMUNICATION
- Provided phone and e-mail support for Opticon products, and appropriately
- Documenedt all communication and resolutions.
- Updated customer facing Knowledge Base pages.
- Aided customers in requesting repair services / return material authorization.
- Referred prospective customers to the appropriate salesperson.
Production / Service Tech at Opticon USA March 2011 - September 2012 | Renton, WA
Volunteer at Mandalay Townhomes Condominium Association June 2009 - March 2011 | Tacoma, WA
Table Games Dealer at Nisqually Red Wind Casino October 2004 - November 2005 | Olympia, WA
- Conducted the dealing of table games according to department procedures.
- Handled guest transactions for buy-ins and payoffs.
- Verified fills and credits to game.
- Notified Floor Supervisor of any irregularities noted in guest play and of other transactions during shift.
- Answered questions about game rules and casino policies.
Fraud Analyst I at KeyBank NA February 1998 - March 2001 | Tacoma, WA
- Performed reviews on depository account to determine if patterns of fraudulent activity are occurring by using designated information tools.
- Acted on accounts that are confirmed deposit fraud suspects and provided direction to account relationship officers per corporate deposit fraud policy or instructions by area management. Monitor activity on confirmed deposit fraud suspects to insure risk to bank is maintained at a minimum.
- Documented daily review and analysis of deposit fraud suspects, providing area management with reports recapping current efforts.
- Contacted customers when necessary to determine whether customer information discrepancies are valid or a result of fraudulent activity. Took necessary steps to close new accounts determined to be fraudulent.
- Reviewed ATM reports using designated tools to ensure Corporation is safeguarded against ATM fraud losses.
val-arthur dacquel's education
University of Washington Bachelors of Science
Concentration Computing & Software Systems
val-arthur dacquel's interests & activities
- photography
- cycle/spinning
- practicing yoga
- great food
- tech
- entertainment
- graphic tees
- minimalist footwear
Photo Gallery
Copyright © mmxxi val-arthur dacquel - All Rights Reserved.
Powered by GoDaddy
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.